Refund and Cancellations Policy

Cancellations

Orders can be cancelled and refunded within 24 hours of ordering.

Returns

Returns must be received within 15 days of delivery. Returned items must be in original condition — unwashed, unworn, and unused. Washed, worn, or used items will not be accepted. Please include your invoice or a note with your name, address, and order ID with the return. Customers are responsible for return postage. Original shipping charges are non-refundable, and customs fees and import taxes are non-refundable.

Defective or damaged items

If you receive a defective or damaged item, contact our Customer Support Team at [email protected] as soon as possible after receiving it. Please include your order number and a description or images of the damage. After we verify the issue, we will replace the item with the same item, or refund the product purchase price minus a $15 USD shipping deduction. Approved damaged-item refunds are processed within 5–7 business days after approval. Shipping charges incurred for the initial delivery will not be refunded.

Non-damaged items

Non-damaged items may be returned within 15 days of delivery in original condition for a refund. A restocking fee of 4.99% applies to the refund amount for returns for reasons other than damage. This fee covers handling, processing, and restocking costs. Items that do not meet your expectations or do not fit as desired are covered by this non-damaged returns rule, not by a separate non-refundable rule.

Missing products

If any items from your order are missing, please contact our customer service within 24 hours of delivery. We will investigate the matter and take appropriate action to ensure you receive the missing item.

Exchanges

We do not offer direct exchanges. To exchange an item, please follow the return and refund process above and place a new order for the item you want. This does not change the replacement option for defective or damaged items described above — defective or damaged items may be replaced with the same item.

Once your return is received and inspected, we will email you to confirm receipt and notify you whether your refund is approved or rejected. Approved refunds are applied to your original payment method.

Questions? Contact [email protected].

Note: The information in this policy is subject to change without prior notice. For the most up-to-date version, please visit our website or contact our Customer Support Team.